Book a Discovery Call

Our Services

Pricing Plans to Suite Your Requirements

Your Dedicated Staff, Working on Your Dedicated Tasks

Find your staff

Read what our clientele has to say about us!

Testimonials

Customer Service

Professional, brand-aligned customer support across phone, email and chat - designed to convert enquiries, retain patients/clients and free up your in-house team.

Inbound Call Handling & Appointment Booking
Outbound Calls - Recalls & Follow-Ups
Email & Live Chat Support
Treatment Coordination & Admin Support

Inbound Call Handling & Appointment Booking

A trained, friendly first point of contact that captures every opportunity and books appointments in line with your diary rules.

Scope of service

  • Answering inbound calls during agreed business hours under the client's brand name.
  • Greeting callers with a customized script and tone-of-voice guidelines.
  • Triage of enquiries: new patient/customer, existing client, complaint, or supplier.
  • Real-time appointment booking, rescheduling and cancellation in the practice management or CRM system (Dentally, SOE, Pabau, etc.).
  • Capturing full caller details, treatment/service interest and source of enquiry.
  • Pre-qualifying leads against agreed criteria and routing to the right team.
  • Taking messages and ensuring same-day callbacks where required.
  • Logging all interactions in the CRM with notes and tags.
  • Managing waitlists, cancellation lists and short-notice fill-ins.
  • Daily call log and missed-call reporting.

Outbound Calls - Recalls & Follow-Ups

Proactive outbound calling to bring lapsed clients back, follow up on quotes and increase lifetime value.

Scope of service

  • Outbound recall calls to patients/customers due for routine appointments, reviews, or check-ups.
  • Follow-up on outstanding treatment plans, quotes, or unsold proposals.
  • Re-engagement campaigns for lapsed or dormant clients.
  • Post-appointment/post-purchase satisfaction follow-up calls.
  • Confirmation calls for upcoming appointments to reduce no-shows.
  • Outbound calls for promotions, new services, or seasonal campaigns.
  • Updating CRM records with call outcomes, objections and next actions.
  • Scheduling callbacks and pushing warm leads to the sales/clinical team.
  • Adherence to GDPR and marketing-consent rules on every call.
  • Daily and weekly outbound activity and conversion reporting.

Email & Live Chat Support

Fast, accurate written support across email and website chat - keeping response times low and customer satisfaction high.

Scope of service

  • Monitoring shared inboxes (info@, support@, bookings@, etc.) during agreed hours.
  • Responding to enquiries within agreed SLA (e.g. within 1 business hour).
  • Handling website live chat and social media DMs (Facebook, Instagram, WhatsApp Business) where applicable.
  • Answering FAQs using approved knowledge base and templates.
  • Booking, rescheduling and confirming appointments via email/chat.
  • Handling complaints with empathy and escalation to the right manager.
  • Sending quotes, brochures and follow-up information.
  • Tagging, categorizing and prioritizing tickets in helpdesk tools (Zendesk, Freshdesk, Gorgias, HubSpot Service Hub).
  • Maintaining and updating canned responses and the knowledge base.
  • Reporting on volumes, response times and CSAT scores.

Treatment Coordination & Admin Support

Dedicated coordination support that walks patients/clients through their treatment journey while keeping the back office running smoothly.

Scope of service

  • Acting as a single point of contact for patients/clients through their treatment plan.
  • Sending treatment plans, consent forms and pre-treatment instructions.
  • Coordinating finance options, payment plans and deposits.
  • Booking and confirming multi-stage appointments (consults, procedures, reviews).
  • Liaising with clinicians, technicians and external labs/suppliers.
  • Chasing outstanding paperwork, signatures and approvals.
  • Managing referrals - inbound and outbound - and associated paperwork.
  • Maintaining accurate, GDPR-compliant patient/client records.
  • Handling general administrative tasks: scanning, filing, data entry and inbox cleanup.
  • Producing weekly status reports on active treatment plans and pipeline value.

Software Capabilities

Cisco Webx
System for Dentists
Nfon
VoiceStack
Software of Excellence
Zoiper
Inquire
(Getting to know the requirement)
Discussions
(Initial Disucssions on requirement)
Screening
(Screening required Staff)
Interview
(Screened Interview process)
Employment
(Starts to Work)
Experience Modern BPO

Outstanding Services

Data Protection Regulation all devices

We strictly follow UK GDPR policies and many other safety standards while doing our operations.


State of the Art IT Infrastructure

We follow a State Of The Art IT Infrastructure and a dedicated experienced team working at a requirement of BCP.

High Performance, Right Price

Our Staffing process goes through many scanning which results in providing the most suitable staff for the best subscription price.

About us – KNOW MORE

We are Certified Financial Design – Fees & Charges

Our pricing structure is designed to ensure total transparency in relation to the costs being charged and leaves no room for hidden costs or unexpected surprises, and is made up of the following three components.

ACQUISITIONS FINANCE CONSULTING – One Time Setup Fee

PRIVATE PLACEMENT CONSULTING – Monthly Cost

Add one more as - Included Services

Learn More
about
about

What is included in Our Service

Dedicated Workstation

Full Time On-Site Manager

Monitoring & Oversight

Performance Monitoring

Access to Live CCTV

Networking on our Client Forum

Biometric Attendance

Payroll Processing

GDRP Compliance

FULL-TIME ON-SITE IT SUPPORT

FULLY MANAGED HR SUPPORT

ADMINISTRATION FUNCTIONS